FAQ | Curated Travel Companion

CURATED TRAVEL

Frequently Asked Questions

A few of the questions we hear most often. Don't see yours? We'd love to hear from you — reach out anytime and we'll answer personally.

Who are these retreats for?

How large are the groups?

Intentionally small. Each retreat is limited to an intimate number of guests so the experience stays personal, better tables, real connection, and a trip that feels designed around you because it is.

Do I need a partner or a group to join?

Not at all. Many of our guests travel solo, and our retreats are built to make that feel easy and welcoming from the very first evening. You'll never feel like the odd one out, that's rather the point.

Do I need to know how to play mahjong or tennis or any of the sports/games (or be an expert at the theme)?

No experience required. Whether you've played for years or have never touched a tile/racket etc, you're in exactly in the right place. Our retreats include relaxed instruction and plenty of friendly play, so every guest, beginner to seasoned, feels at home. The same is true across our themes: come as you are, with whatever level of love (or curiosity) you bring.

Is there an age requirement / are these adults only?

Our retreats are designed with grown-up pleasures in mind. Guests must be 25 or older to book and attend on their own. We also warmly welcome younger guests ages 10 and up when accompanied by an adult who is 25 or older and responsible for them throughout the retreat. Children under 10 are not able to join us. If you're hoping to bring a younger guest, just reach out before booking so we can make sure the retreat is a good fit.

What's included in the price?

Each retreat is customized to the region and experiences it offers. Each retreat includes your luxury accommodations, select curated experiences and activities tied to the theme, select group dining, and all the planning and reservations handled in advance. The specifics vary by retreat, so the full inclusions are listed on each retreat's details page.

What's not included?

Travel to and from the destination (your flights and getting to the hotel), travel insurance, gratuities beyond those noted in your itinerary, any alcohol not part of planned tastings or meals, optional spa or activity upgrades, and anything you choose to add on your own time.

Will there be free time, or is everything scheduled?

Both by design. We build in curated experiences alongside open, unhurried hours that are entirely yours: to rest, to wander, to shop, or to play one more round. A good retreat breathes.

Where will I stay?

In hotels chosen for character as much as comfort, properties with a sense of place that you'd be delighted to call home for a few days. The specific hotel for each retreat is listed on its page.

Do I get my own room?

Yes. Pricing is offered per guest based on double occupancy (sharing a room with another guest) or single occupancy (a room to yourself). You're welcome to room with a friend you're traveling with, or choose a single room for complete privacy.

I'm coming solo, will I be matched with a roommate?

Solo guests may select single occupancy for a private room. Solo guests may also choose double occupancy, and we are happy to thoughtfully pair you with another solo guest at the double rate.

How do I reserve my spot?

Reservations are made through each retreat's page on our website. Because groups are small, your place is confirmed once we have received your deposit and signed booking documents and have sent you a written confirmation. Our most popular retreats fill quickly, so joining our list is the best way to hear when new dates open.

Is a deposit required?

Yes. A deposit reserves your place, and the balance is due 90 days before your retreat begins. If you cancel 30 or more days before the start date, your deposit is fully refundable along with anything else you've paid. Within 30 days of the retreat, the deposit becomes non-refundable.

Do you offer payment plans?

Yes. Flexible payment plans are available at checkout so you can spread your balance over time, with everything paid by 90 days before the retreat. One gentle note: choosing a payment plan doesn't change our cancellation terms, so if you cancel inside 30 days of the retreat, the non-refundable portions still apply to what you've paid.

What forms of payment do you accept?

Currently we accept Venmo Business (all major credit cards) as well as ACH payments.

What is your cancellation policy?

We've kept it clear and fair. Cancel 30 or more days before your retreat begins and you'll receive a full refund of everything you've paid, including your deposit. Cancel between 15 and 29 days before the start date and you'll receive a 25% refund, with the remaining 75% (including your deposit) non-refundable. Cancellations within 14 days of the retreat are non-refundable, as by then we've committed to your accommodations and experiences with our partners on your behalf. Written notice as early as possible is always appreciated, and we strongly recommend travel insurance so the unexpected is covered. Full details live in your Participant Agreement.

What if I need to cancel after I've paid in full?

It depends on timing. Cancel 30 or more days out and you'll receive a full refund. Between 15 and 29 days before the retreat, 75% is non-refundable and you'll receive a 25% refund. Within 15 days of the start date, payments are fully non-refundable. This is exactly why we recommend travel insurance, which can protect your investment if illness, an emergency, or a travel disruption keeps you from joining us.

Who do you recommend for Travel insurance?

We strongly recommend Red Point Travel Protection, Allianz, or Travel Safe.

Can I transfer my spot to someone else?

In most cases, yes. If you find you can't attend, we're glad to help pass your place to another guest, subject to our approval and any vendor fees, and the new guest will simply complete the same booking paperwork. Just reach out as early as you can.

Do you book my flights?

Flights are arranged by each guest, which gives you the freedom to choose your timing and routing. We'll provide all the details you need, the destination airport, recommended arrival and departure windows, and how to reach the hotel, so the journey is simple.

How do I get from the airport to the hotel?

Detailed arrival instructions are provided before your trip.

When should I arrive and depart?

Each retreat page lists the official start and end times. We recommend arriving in time for the welcome gathering and departing after the final morning, so you don't miss a moment.

What should I pack?

Once you're booked, you'll receive a thoughtfully prepared guide with everything you'll need, including the weather to expect, suggested attire for each part of the retreat, and any little extras that make the trip even better.

Can you accommodate dietary needs or allergies?

We'll do everything we can. We'll ask about your dietary preferences and restrictions when you book and share them with our venues in advance, so please tell us as much as you can. While we can't promise every venue can meet every request, caring for you well is always our aim.

What about accessibility or mobility needs?

Please share your needs when you reserve, and we'll do our very best to ensure your comfort. The more we know in advance, the better we can prepare, though please know that some historic hotels and venues may have limitations beyond our control.

Do I need travel insurance?

We highly recommend it. Travel insurance protects your investment against the unexpected illness, emergencies, or travel disruptions and gives you peace of mind from the moment you book.